1. The device prompts offline?
Check whether the equipment is in the power-on state, and observe whether the working light of the equipment is on normally.
Check whether the Wi-Fi network is in good condition and restart the router.
If the device is located far away from the router, which results in the inability to obtain a good Wi-Fi signal, it is recommended to move the router to a closer place or add a Wi-Fi amplifier to improve the Wi-Fi performance of the home.
Delete the camera from your CloudEdge account and add it again after resetting the device.
Check whether the device firmware and application program are the latest version.
2. Update router or Wi-Fi password?
Delete the camera from your CloudEdge account. After resetting the device, use the new Wi-Fi and password to add it again.
3. Can't play historical video?
Check the status of the SD card in "Settings" to ensure that the SD card has been successfully recognized.
Reinsert the SD card.
In the application, format the SD card.
Try another new SD card.
4. Alarm push frequently?
In the app, lower the sensitivity of the motion detection alarm.
Check whether there are objects that interfere with and trigger the PIR sensor in the field of view of the device, such as the outdoor unit of the air conditioner, driving cars, passing pedestrians, etc. The angle of the device can be adjusted appropriately to avoid these easily disturbing objects.
Turn on "human motion detection" and uSe humanoid algorithm to filter useless alarms.
5. The phone cannot receive the alarm push?
Turn on all the push permissions of the “CloudEdge” application in the system settings of your mobile phone.
Make sure that the device's motion detection function is successfully turned on.
Restart the phone, and clear the cache on Android phones.
Check whether the network is good.
